Privacy Policy
Delivery and Privacy Policy
[Candy Markets]
First: Delivery Policy (Shipping)
1. Delivery Areas
We deliver orders within the United Arab Emirates only. Delivery is currently not available outside the United Arab Emirates.
2. Delivery Time
• Within [Dubai / Abu Dhabi / Sharjah / Fujairah / Umm Al-Quwain / Ajman / Ras Al Khaimah]: from [1-2] business days.
These times may vary during seasons, promotions, or exceptional circumstances (such as holidays or weather conditions), and the customer will be notified of any expected delays.
3. Delivery Fees
• Delivery fee: [30] AED, and it becomes [50] AED for the western regions.
• Delivery fees are automatically calculated upon order completion and are clearly shown before payment.
4. Order Tracking
After the order is shipped, the customer will be notified of the order's movement and the expected delivery time via phone.
5. Receipt
• Ensure the accuracy of the address and phone number when ordering to avoid any delays.
• If delivery fails after [2] attempts, the customer will be contacted, and the order may be returned to the store, and delivery fees will be deducted from the refund amount if applicable.
• The customer has the right to refuse to accept the order if there is visible damage to the packaging, with an immediate note recorded with the delivery representative.
6. Exchange and Return Related to Delivery
• If a damaged product or a product different from the order is received, please contact within [1] day of receipt via [WhatsApp number 00971547108176[
• Full details of the return and exchange are outlined in the [separate return policy].
Second: Return and Exchange Policy
1. Return Duration
The customer has the right to request a return or exchange of the product within [1] day from the date of receiving the order, provided that the conditions outlined below are met.
2. Conditions for Accepting Returns
• The product must be in its original condition, unused, and with all packaging, accessories, and invoices.
• A return request must be submitted along with the order number or the original invoice.
3. Return Cases
• Damaged or defective product upon receipt: a full exchange or refund will be made free of charge, including delivery fees.
• Product different from the order: it will be exchanged for the correct product or fully refunded.
• Change of mind without defect: subject to the conditions outlined above, and delivery fees may be deducted from the refund amount.
4. Return Request Procedure
• Contact via [Operation@sweetsmarkets.ae / 00971547108176] within the specified period.
• You will be provided with return shipping instructions or to schedule a pickup of the product from the address.
• [Sweets Markets] will bear the return shipping cost, depending on the reason for the return.
5. Method and Duration of Refund
• After receiving the returned product and ensuring it meets the conditions, the refund will be processed within [2-4] business days.
• The refund will be made using the original payment method, or as store credit at the customer's choice if possible.
6. Exchange
If the customer wishes to exchange the product for another instead of a refund, this will be done based on the availability of the alternative product, and additional fees may apply if there is a price difference.
7. Exceptions Not Covered by the Return Policy
• Products that have been used or have had security tags or original packaging removed.
• Products damaged by the customer after receipt.
Third: Privacy Policy
[Candy Markets] is committed to protecting the privacy of its customers' data, and this policy outlines how data is collected, used, and protected, in accordance with the applicable laws in the United Arab Emirates, including the Federal Personal Data Protection Law.
1. Data We Collect
• Personal identification data: name, email, phone number, address.
• Order and payment data: details of the requested products, payment method (without storing full card data, as it is processed through a licensed payment gateway).
• Technical data: IP address, browser and device type, browsing history through cookies.
2. Purposes of Data Use
We use your data for:
• Processing and delivering orders and communicating about them.
• Improving user experience and customer service.
• Sending offers and updates (with your consent, and you can unsubscribe at any time).
• Complying with legal and regulatory requirements.
3. Sharing Data with Third Parties
We do not sell your personal data to any party. Limited data may be shared with:
• Shipping and delivery companies, for the purpose of fulfilling the order only.
• Licensed electronic payment gateways, to securely process payments.
• Government entities if required by legal obligations.
4. Cookies
The site uses cookies to improve performance and customize content. You can control cookie settings through your browser at any time, noting that disabling them may affect some site functionalities.
5. Data Protection
We take appropriate technical and organizational measures to protect your data from unauthorized access, loss or misuse, including encryption and approved data protection systems.
6. User Rights
You have the right at any time:
• to request access to your personal data stored with us.
• to request correction or update of your data.
• to request deletion of your data (unless this conflicts with a legal obligation to retain it).
• to object to the use of your data for marketing purposes.
To exercise any of these rights, please contact us at [Operation@sweetsmarkets.ae].
7. Children's Privacy
The site does not target children under the age of [18], and we do not intentionally collect personal data from minors without parental consent.
8. Policy Changes
We may update this policy from time to time, and any changes will be posted on this page with an updated last review date.
9. Contact Us
For any inquiries regarding the delivery or privacy policy, you can contact us at:
• Email : Operation@sweetsmarkets.ae
• phone : 0971547108176+
• Address: [Sharjah / Wasit Street / Next to Halwan Centre]